At Kalissa Collection, you have the right to change your mind.
Right of withdrawal
In accordance with the Consumer Code, you have 14 working days from receipt of your package to exercise your right of withdrawal, without justification.
Return procedure
Request your return form by email at: collectionkalissa@gmail.com
Complete it with the following information: first and last name, order number, items concerned, and reason for return.
Return the items :
- In their original condition
- Unworn, unwashed, undamaged
- With original packaging, tags and accessories
Non-compliant returns will be refused. If you wish to recover a refused return, you will be responsible for the return shipping costs.
Return terms
- Return costs are the responsibility of the customer .
- Only shipments via Colissimo with proof of deposit are accepted.
- Returns to relay points are not accepted.
Refund
Once the return has been received and validated:
- The refund will be made within 14 days maximum
- On the same payment method used when ordering
No exchanges are offered at this time.
Defective item or order error?
Have you received a defective item or an error in your package?
Contact us within 48 hours of receipt at collectionkalissa@gmail.com with:
- A clear picture of the problem
- Your order number
Beyond this deadline, no claims can be taken into account .
Order cancellation
Do you want to cancel your order?
This is possible within 24 hours of purchase , provided it has not yet been processed or shipped.
Send your request to: collectionkalissa@gmail.com
After this period, the order will be shipped and you will have to wait for its receipt to exercise your right of withdrawal.