At Kalissa Collection , we make it a point of honor to prepare each order with care, in a rapid timeframe, and to offer you a smooth and transparent delivery experience. Processing times

All orders are prepared within 1 to 2 working days (excluding weekends and public holidays)

Once your package is ready, you will receive a confirmation email with a tracking link

Delivery methods

Metropolitan France

Colissimo at home (without signature): 2 to 4 working days

Relay point (Colissimo, Mondial Relay): 3 to 5 working days

Hand delivery (Toulouse 31 & Pamiers 09): free, by appointment

→ Select at checkout. We will contact you by email or phone to arrange pickup.

Europe & International

Delivery possible in Europe and internationally

Delivery times may vary depending on the destination.

Delivery areas

France, Belgium, Switzerland, Spain, Germany, Luxembourg

Worldwide delivery on request (contact us if your country is not listed at checkout)

Rates & shipping costs

Shipping costs are calculated automatically at checkout, based on the weight of your order and the destination.

Order tracking

As soon as it is shipped, you will receive an email containing the tracking link for your package.

If you have not received it after 3 working days, remember to check your spam or contact us

Taxes & Customs

Any customs charges are the responsibility of the customer (outside mainland France)

Kalissa Collection cannot be held responsible for delays related to customs or postal services.